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MAKE UP YOUR D4 MIND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!	by aprylmae	2010-03-01 08:09:30
I work disconnect orders and we have a project with a particular customer that is driving me CRAZY. Bear in mind that per Sarbanes/Oxley, ANYTHING that sales tells us has to be confirmed with the customer contact. The following is ad-libbed a bit: Sales to us: Please disconnect this circuit. Us to customer: Do you want this disconnected? Customer to us: Yes, please! Us to customer: Are you sure? Sales to us: WAIT! We need to disconnect it on a different date! Sales to us: WAIT AGAIN! We need to cancel the disconnect! Customer to us: Yes, we're sure, disconnect away!! Us to customer: Sales says you want to push it out or cancel, and you say disconnect now. Which is right? Customer to us: Please push it out and disconnect later. Us to customer: And you're sure?? Sales to us AND customer: WAIT, this one needs cancelled, remember? Customer Lady, please confirm!! Customer to us: Oh yea!! Please cancel the order!!! Customer to us: Yes, we're sure, please disconnect on planned later date! MAKE UP YOUR D4 MIND ALREADY!!!!!!!!!!!!!!!!!!!!!!! Now I get to go back and say "I recieved these two emails within 5 minutes of each other. Which is correct??"
[ Reply ]
Conference call time. (n/t)	by subbywan	2010-03-01 08:16:00
Get an answer, then disconnect their phones.	by chanceslost	2010-03-01 08:34:37
I can't disconnect their phones	by aprylmae	2010-03-01 08:37:57
Isn't it obvious?	by Khaar	2010-03-01 08:43:10
don't do upgrades	by aprylmae	2010-03-01 08:51:30
"No. You stay here ..." </king_swamp_castle> (n/t)	by corwin17	2010-03-01 09:20:57
So who wants to	by MatthewDBA	2010-03-01 09:21:57
ok. They said cancel order	by aprylmae	2010-03-01 09:33:08

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