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If you speak mainly spanish and press the ext by Classic_Jon2009-08-24 15:21:31
  I would reply with just that. by adiplomat 2009-08-24 15:26:15
"You do realize, Sir, that I know what you are saying and that if it continues I am required by guidelines to terminate this call. May I help you to get to the Spanish-language support line?".

Idiots like that will USUALLY behave themselves after being politely told that they are understood. Mentioning the call being recorded might be the next step.
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