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Rule #1 of being a field tech. by hadji2008-08-27 17:28:04
  Actually rule one is by cyberspooked 2008-08-27 21:38:27
you don't talk about or reveal your screw ups in front of the customer.

That also happens to be rule two.

It's all about misdirection. If your stuff breaks on the job site you fix it while having the customer focus on other things.
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