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<vent> I don't think I will ever understand this | by Classic_Jon | 2008-08-22 14:55:11 |
| Yeah, like people too important to call the hotlin |
by ripley8 |
2008-08-22 15:32:28 |
e, so they have their secretary place the call and after a few
basic questions s/he transfers the call to the manger.
The best one was then going like "ok now, then go ahead, connect on
my computer and configure the software for me" (consisting of just
entering an accountname, a password, and few more similarily simple
adjustments) and because *his* machine was firewalled he shouted
what a bad service it was that can't even connect to his machine (or get
connected from hom to me), although the standard mode of operation
would be to give the information by phone (because in most cases the
customer was not connected to the company network in the first place
which was the reason for calling - think VPN) so no wonder I had no
knowledge on how to diagnose what was set up incorrectly on *his*
machine concerning the remote administration...
I forwarded the ticket and I think our L2 had him for lunch.
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