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It's apparently going to be one of "those days"	by merlin	2008-05-05 08:54:42
Rule #1 for Help Desk troubleshooting is almost always "reboot the computer and see if it still happens". I get a trouble ticket about an error message when trying to run a particular program. The error message is that the program path or folder cannot be found. This particular application exe is hosted on a network share and requires a local drive map to work. I head to the user's desk and ask if they've rebooted the PC. They indicate that they have not. I have them open "My Computer" and we verify that practically all of the drive mappings are gone. One logoff/logon later, all of the drive mappings are restored. The user is now able to successfully launch the application. Oh, the user works on our Help Desk. /me wonders if the smell of irony will wash off anytime today
[ Reply ]
No, it's the...	by y2kdragon	2008-05-05 09:16:22
My "smell of irony" was a minor riff on that theme (n/t)	by merlin	2008-05-05 09:25:30
And THATS why you get paid the big bucks	by Hieraco	2008-05-05 09:17:54
I keep telling them, just because they run my	by merlin	2008-05-05 09:26:08

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