"Like most call-centres in the north of England, this one is staffed almost entirely by children."
"[Spokesman:] We find that people are more psychologically prepared for children to be naughty, rather than large international corporations."
"Well, we've heard from the company involved, so I'm going to call them now and see how this system works in practice."
"No, I don't want you to put me on hold, I want you to come round and fix my boiler! You've been very naughty! No, crying won't help. You deserve a good smacking, you do!"
"As you can see, the child who took my call was unable even to begin to help me with my problem. Meanwhile, my boiler remains broken and I have a jacuzzi party on Saturday, and that's the real human cost."
- The Sound of Mitchell & Webb |
