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| Question: If you were a merchant that |
by classic_jon |
2007-11-29 13:40:46 |
took a bill payment for a customer to send to Sprint. The customers phone gets shut off4 days later and the bill would have posted within 2 business days.
Would you:
1) Call my company, that sent the payment to sprint, BEFORE calling sprint to see WHY the account was disconnected.
2) Call my company and say that the receipt and the payment details page that is the SAME as what I have here is "not good enough." This is also even though it shows that the payment went out the same day it was entered and Sprint has not returned it.
3) Conclude that because their service is off that the payment we sent must not have posted and when asked if they called Sprint say basically "No, I have not called them, but I know I am right even though I have no proof."
4) 1,2 and 3
5) Call sprint directly, as I am telling them to do, so that the customer can get the information *directly from Sprint* as to why the service is off! (horses mouth and all that...) All sprint can tell me due to the privacy acts is that the payment has posted. They can not tell me why the service is off and will ask me to have the customer call them directly!!111
The Merchant chose Option 4 and would not listen to reason at all....sigh :(
Gahhh...what is it with people lately in being TOTALLY illogical??? |
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[ Reply ] |
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Most people aren't stupid, just really illogical. | by HaX80r | 2007-11-29 13:57:48 |
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I think this one almost qualified for the title | by classic_jon | 2007-11-29 14:32:23 |
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