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Back to UserFriendly Strip Comments Index
| set Mood="feral" (long rant) |
by fitzso |
2007-10-22 17:39:35 |
So.
I get to work to find a pretty little email from one of the Level 2's.
"$cow-orker said you might enjoy doing this one. Enjoy."
Said Cow-orker is just a level 1. The ticket was for 11 new generic training accounts. These two were on the late shift. Rules of the helldesk are that you do NOT assign tickets to others unless instructed by $higher_up. Which the level 2 apprentices (of which I am one) have been told.
I got them done, but was NOT happy about it.
Since then, I've tossed back a number of tickets to level 1s which haven't had enough information or could have been fixed by level 1s, but maybe I'm being too generous in their computing abilities.
I've sent an email to our incident manager that the web-logged tickets we're getting are NOT sufficiently diagnosed (since they're done by the client) and should NOT come to level 2, but instead go to level 1.
Yesterday, I sent an email saying ALL software installs are C-tickets (changes), and I've seen no less than 3 IR (incidents) for installs so far (2.5 hours in).
Simone, a great coworker, has been promoted to QA/Admin officer (YAY!), and has had to move desks. I wanted her old spot so the level 2 she sat with could teach me some more (he's among the best). I've been told no, because they want someone dumber than me to learn from him. The only saving grace is that the worst of the level 1s won't be with him. He said if that happened, he would put in for a move and resign if they didn't let him.
Yesterday, another workmate's job was threatened. He has to take a fair amount of leave, being a haemophiliac with a burst capiliary in his nose which can't be cauterised because of its location. On Thursday, he was assaulted in his car by morons. He blocked a hit from a bat, which bruised his arm from wrist to elbow. It's all in a police report and would have hospital records as well. I got to tell him last night that he had to be in today or lose his job (because the boss told me).
Suffice to say, I'm sick to freaking death of the rubbish in this place. On the whole, it's not that bad, but this is just ridiculous! |
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[ Reply ] |
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"On the whole, it's not that bad"? | by jiteo | 2007-10-22 17:43:30 |
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management aren't TOO bad | by fitzso | 2007-10-22 17:47:09 |
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Excuse me: =you= had to tell him? | by themadkansan | 2007-10-22 19:27:47 |
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well, HAD to, no | by fitzso | 2007-10-22 19:58:31 |
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In the U.S., if they let him go, he'd have grounds | by merlin | 2007-10-22 20:00:23 |
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