| And I just found out that one vendor's database is definitely mess up. When I open a service call, it display my correct contact information. However, after the ticket is completed, it mangles my e-mail address. That seems to be the reason I don't get e-mail responses from them. And now, the tech who took the original call isn't in the office for the rest of the day. Hmmm, Cat 1 service call, and someone takes it just before they go to training for a week? Uh, no, I don't think so. Guess what I get to tell service managers today... |