| I did ask; the device IS still under warranty, but that only covers the hardware, not the data. Their data recovery service is a separate, very expensive service. Also, using THEIR data recovery service is the only way to get the drives out of the case without voiding the warranty, and you can't get the replacement if you void the warranty. The replacement device comes new drives, and they won't give you back the old drives after replacing box, probably because that would give you an extra Tera Byte of storage space for free. |
