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Serious question: What is 0.5 of a complaint??? by kahuana2007-04-20 18:15:29
  It's that complaint that stays on hold for so long by skippy-ish_guy 2007-04-20 18:53:19
that by the time you actually get to it, the only thing they can remember hating about your products or services, is the hold music the complaint department uses.
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