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From the Support chat here at work:	by classic_jon	2006-12-13 16:13:13
Same e-mail address for different accounts?	by EndlessWaves	2006-12-13 19:15:57
Actually no :) It was that a customer came	by classic_jon	2006-12-13 20:44:51
in to pay their Sprint bill and a friends Verizon bill and when they entered the information for the bills they used the customers name for both bills instead of the customers name for the first bill and the friends for the second. The merchant was trying to A) find out how to get the name information changed. B) they thought that because the name was wrong that Sprint would not take the payment...even though the account # was correct. C) just did not understand that they could press the "edit customer information" button and change it themselves. D) were convinced that I had to call sprint and tell them that the name info was wrong because it would somehow magically change the name on the friends account. The whole chat took almost 30 minutes of time. Wht you see here took her 10 minutes to type...I sanitized the names and made this post in the time it took her to type the "Let me explain it to you... line" Like I said...It is scary that I can read these now, and after three years can almost figure them out when they are this odd....
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