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Back to UserFriendly Strip Comments Index
| 3 Hours. It took 3 flippin hours. |
by radiowave911 |
2006-09-18 18:42:18 |
I have Comcast cable for my internet connection. I have 2 Vonage terminal adapters and a firewall. That's 3 devices. All was just fine...until Saturday. We had no internet service Sat morning (at least, it wasn't working). Step 1 (after I verify there is no connectivity to the internet) is to reboot the modem. I did, and all was right with the world (or at least it seemed that my little piece of the world was right. I was wrong.)
Saturday night I discover, by accident, that our main phone number is not working. I go to check the Vonage box, it is offline - no IP. It refuses to get one. The other Vonage box has an address and works, the firewall has an address and works. After much troubleshooting on my part, I determine that I can only get 2 IP addresses instead of the 3 I had been getting. I don't have ttime to deal with Comcast, nor can I afford the risk of being without telephone and internet (I had to be on a conference call Sunday morning for a major network project at work, which also required me to have internet access).
Today, I call Comcast, the tech says that I should be getting the addresses and decides he has to dispatch a field tech. Oh goody. Not sure what a field tech will do, but he dispatches anyay. I am given a 2 hour window - 5p to 7p. Not too bad, as long as they show up. 6:30, two techs arrive (one was in the area and thought he'd tag along). They leave at 9 after spending much time on the phone. They couldn't do much because the problem was a configuration issue, but at least they stuck around in case the tier 3 guy needed something, plus it was an 'internal' number to reach the tier 3 guy, they couldn't give that to me to call in.
After much cable swapping (including trying a different modem), the 3rd tier guy essentially ended up completely killing off my service and rebuilding it from the ground up - at which point I was able to receive the 3rd address. Total time spent tonight? 3 hours from the time the techs showed up at 6:30 until I hung up with the tier 3 tech (he called me on my cell phone so the other techs could leave) at 9:30.
3 hours to do what could have been done when I called originally (a lot of that time was spent repeating testing I had done Saturday night). I did tell them the testing steps i took when i called in originally, I guess they felt they needed to be repeated. And then repeated again after each change they attempted to make. |
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[ Reply ] |
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Remember, you're dealing with scriptmonkeys. | by themadkansan | 2006-09-18 18:51:37 |
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And these same script monkeys have been lied to | by ChuckAB | 2006-09-18 19:11:00 |
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There's also the call-monitoring issue. | by themadkansan | 2006-09-18 19:25:19 |
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