I could use some help here, if anyone else has seen this. We have salespeople out in the field with laptops. From time to time, the laptop will hang on "Applying your personal settings" and, if the desktop icons finally do populate, the user is unable to connect to the internet through IE, view his IE connection settings, or view System Properties. Any of these actions will hang forever. Some other network applications do work properly and we can browse to network shares and access files, so we know that the machine is getting an IP address and is talking to some servers.
This problem has been observed sporadically for over 18 months now, and may vanish on arrival when the user sends the pc in to me for service. OS is XP Pro, VPN is CISCO, and our email is through Lotus Notes and does not seem to be affected once the user is logged in. Remote Connection and Remote Assistance do not work at these times, but I can map a drive to the user's pc and browse his hard drive. We've tried forcing policy updates (which hang), removing the VPN client, booting in safe mode, etc. If the network cable is not attached when the pc boots, then the desktop icons will populate, but when the cable is attached the IE and System Properties issues still happen.
So does anyone want to take a swing at this one? |
