"Dear Xtra.co.nz,
Thank you for your message. Attached, please find copies of the various e-mails I have sent you in an attempt to resolve this and other issues over the past year..."
Continue from there, describing each problem in brief, what action you expect from Xtra in response to each problem, and when you expect them to act -- give definite dates and percise solutions. Avoid ranting; the attached e-mails will speak plainly enough of how fed up with Xtra you probably are. Conclude with:
"Shortly after you have implemented these solutions, I will be able to unblock you. Until that time, however, your site has been assessed as a security risk for our company, and I cannot allow correspondence from your site into our network. Thank you in advance for your cooperation.
Sincerely,
imrambi
<your title, etc.>" |
