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AOL refuses to close customer's account...	by Kickstart	2006-11-19 12:55:59
They fired the rep	by archnerd	2006-06-22 20:08:55
Letter from an AOL VP: "Vincent, Thank you for returning my phone call. I appreciate hearing from you and being able to talk to you - and to personally apologize for your experience. At AOL, we have zero-tolerance for customer care incidents like this - which is deeply regrettable and also absolutely inexcusable. The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care - chief among them being respect for the member, and swiftly honoring their requests. This matter was dealt with immediately and appropriately, and the employee cited here is no longer with the Company. Vincent - please get in touch with me again in the future I can be of help at all. And good luck to you and to "Insignificant Thoughts". Sincerely, Nicholas"
[ Reply ]
Meh, nevermind. I'll RTFA next time. (n/t)	by archnerd	2006-06-22 20:10:13
Zero tolerance my eye.	by sass10151	2006-06-22 20:24:50

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