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Silly end users.	by AndyA	2006-01-24 13:54:54
Our products are all lowish volume. Any field returns for the first couple of months of a new product all get routed to engineering. In other words any early failiures get fault found and analysed by the person who designed the section that failed. I just had a call from the head of service along the lines of "Did you ever look at return number nnnnnnnnn? That customer just had a second unit fail in exactly the same way." That unit was the last field return that came to me before we switched on the normal service process. I'd never gotten around to looking at it beyond verifying the reported fault. After about 5 minutes of taking things apart I found the problem. They had managed to bend the connector to the outside world (a DE-9) in such a way that every single pin had been ripped out of the solder, one of them had even been pushed in and rotated to the point where the metal was almost ripped in half. Somehow they had done this without damaging the outer shield around the connector at all. The only way I can think of doing this is to grab each pin in turn with some pliers and twisting hard. The second unit that this has happened to will also be replaced or fixed under warranty. I just want to know what on earth they are doing to the poor little connectors.
[ Reply ]
Want to send me the broken one?	by techi870	2006-01-24 14:01:50
I wish :-(	by AndyA	2006-01-24 14:17:16
I'll try to put something together in the next	by techi870	2006-01-24 14:21:01
ask em. (n/t)	by unjust	2006-01-24 14:05:32
I have.	by AndyA	2006-01-24 14:19:09
Oh, they're just wondering why...	by Nea	2006-01-24 14:07:21

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