ACTUAL quotes from a customer:
"Everyone uses IE"
"I'm not installing Netscape, that's a piece of s4"
"Well you OBVIOUSLY don't know what you're doing!"
"It's NOT a problem with my browser"
Gee, when *I* try to get there with Firefox, it works fine. That leaves either your browser, or your network.
So I download the fix for him and put it on an FTP site, and the a7 hangs up on me. If you don't want my help, fine, f4 you! I've got better things to do than take your abuse.
Almost 5 years of doing this job haven't made me bitter, oh, no. I am a serene fountain of cynicism, sarcasm, and wit. Do not tempt me, for my words are those of incomprehensible wisdom; I am subtle, and quick to anger. I can make a 5 minute problem resolution take 5 hours if I so choose. Remember, even though you have a monthly support contract, my company pays me by the hour. If you are rude or inconsiderate to me, you will get worse service; I do NOT respond to temper tantrums by "snapping to and being nicer" like some minimum wage burger flipper at McDonalds. If you piss me off, I will make your tech support experience HELL, and you won't even know it.
A7 customers. |
