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| Tech Support woes... |
by peired |
2005-08-09 06:57:11 |
I must be crazy..... tech support...blah...
3rd week on the job and I'm getting bored already.
Lastest joy... admin tool for one of the major clients we support went boom.
You would think they could actually keep the blasted thing functional.
Ah well, I got a *much* better offer on the table that I start next Monday. Not *great* pay, but *great starting* pay. Plus they pay for several of my certs too.
Still "tech support", but "tech support" with no min call times/service level. As the Mgr explained it: we don't care how long you take on the call, as long as you fix the problem the first time. If the have to call back when they shouldn't, then we consider it as a bad call/failure to provide proper service.
They are big on quality of service, not quantity. (I suspect they have a fixed amount they are paid / year, and are not paid /call /set call time like most call centres)
Plus, it is almost exactly in line with my "formal" training.
W00t!
Red |
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[ Reply ] |
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Congrats! How about... | by DerSarek | 2005-08-09 07:22:01 |
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