I should have seen that as a sign, as since then the motherboard has been replaced 3 times (LCD replacement, then Ethernet port died, then built-in mic wouldn't work), as well as the AC adapter's cord sheath coming undone as well as a loose wire forming in the wall plug. And I do treat my laptop relatively well - no different than any of my previous laptops (owned and/or given to me for work) - and none of those had these problems.

On top of that, I bought next business day support, but twice now that's turned into one-to-two week support. Not a pleasant feeling I'm getting from Dell in general.

So I've sent a complaint letter to Dell, but meanwhile, I want to start considering getting another laptop should they agree to refund me for my purchase. Any recommendations?

Even though IBM ThinkPad is now owned by Red China, I was impressed with their phone support recently (my Dad has a ThinkPad) - I got a person who spoke wonderful, accentless English, who was able to answer the question I had about adding in a miniPCI card that wasn't originally spec'd for my Dad's laptop. I also don't know if I can get a keyboard with a Windows key from IBM...

A friend mentioned Alienware, telling me they're known for top-notch equipment, but I know nothing of their support.

So if anybody can make a recommendation of a quality laptop manufacturers, or a good mag or site to go to for reviews, I'd mighty appreciate it.

- Phil