It would help immensely if the IT department would see themselves, not as supporters of computer systems and applications, but as a service branch, which provides important support to the frontline workers.
This means that the IT department must be driven from 'below'. The need for new systems must be based on how they help the existing business processes, not how cost effective they are.
In short, IT must understand the core business, and how workflow implements that business. Only then will IT be able to assist meaningfully in that business. |
