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In honor of Rogue1971 getting back to the... by RetiQlum22005-05-11 12:39:06
  Clueless customer.... by classic_jon 2005-05-11 14:21:30
Customer calls our Bill payment support line...

First clue she is in the wrong department and meant to call the CD support line. Me, being the kind soul I am decide to help her anyway....oops....

Her: Hi, my cell phone got turned off and I need to know why!

Me: OK...were you trying to reach your phone company or $myCompany?

Her: why you of COURSE!! (indignant)

Me: What is the *name* of the company you were trying to reach?

Her: why your company of course...the one I just called

Notice the lack of naming the company she was calling??? Facepalms..
After some more discussion along the "who is on fist line" I figure out she was trying to call Cingular and got our # from our website and thinks we are Cingular for some reason.

Me: Mam, I am not part of Cingular. You will have to call Cingular to discuss your bill with them.

Her: OHhhhhhh....That's ok, You will do.

Me: (silence)

Her:...............Hello...hellooo are you there?

I had to mute my microphone because I was STUNNED into silence and then started laughing! ;-D

I eventually got her to call Cingular but it Hurt soooooooo bad to get there......
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