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Six Sigma anyone? (short poll/survey)	by Sandhog	2005-05-03 06:25:45
I should have given more context...	by Sandhog	2005-05-03 06:47:52
Yep...	by esbita	2005-05-03 06:54:52
That sounds more familiar. I was going to mention it as yet another manageent buzzword (along the likes of "paradigm shift"). You see it being bandied about in the service industry more now, particularly in call centers. I dunno...when you're dealing more with machines, an absurdly low error rate is more plausible. The more of a human touch there is, the more the Six Sigma concept sounds like another reason to hire expensive consultants to make it LOOK like management is "doing something."
[ Reply ]
True. But...	by boink	2005-05-03 09:04:42
From what I understand...	by esbita	2005-05-03 09:45:13
Logic?!	by boink	2005-05-03 10:03:24
Oh, my audience listened eventually.	by esbita	2005-05-03 10:26:21
Raises	by boink	2005-05-03 13:21:42

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