in reference to this " . . . please indicate if you are yourself tech support, because if you are not then there is NO WAY you can understand what we go through each day."
That's like saying that if you are not an inexperienced user, then there is NO WAY that you can understand what your callers are going through, and you should not complain about them.
For my money, everyone needs to vent. But it's kind of silly to say, "I have the right to complain, and you don't because you don't understand."
I've been on both sides of this issue. I've been in situations where I've had to show people, over and over again, how to do some very basic things, and I've been in situations where someone more experienced/knowledgeable than I had to explain something to me over and over again, because I just didn't get it quite as easily as they did. It was simple as soup to them, but I just didn't get it.
For that, I try to realize that it's hypocritical of me to EXPECT other people to know any more about computers than I know about building a house (which is, basically, call a professional).
Vent all you wish, complain all you wish. You pay your dues. We (some of us) not only understand, but will chime in as well with our own stories. But you can't expect to rightfully be able to tell others that they have no right to do the same. |
