... the fact that preceding my birth (>25 years ago) most people using computers had extensive formal training while on the job or they were programmers, compu-sci types, basically well educated with an extensive background in computers or electronics which permitted them to work on complex equipment. Something akin to a driver's license, if you will.
These days, any schmoe can (and will) walk into Walmart, buy a computer, and use it. If they end up out of their depth, it's their own fault. Yes, the manufacturers of various software and hardware have made it more difficult or less intuitive than necessary sometimes, but if, after you crashed your car, you explained to the mechanic that it was because you didn't know it would flip when swerved at 100mph, then you'd get a look of 'what the @#$% was he thinking?' - similar to those of us who think it perfectly reasonable to expect the user to know what version of Windows they have.
Basically, people need to stop treating computers as if they're as complex as microwaves and start getting some formal training before they use something that intricate and expensive. If you don't want to take formal training, then you choose to recklessly barge ahead into new territory, and suffer us when we help you in your dark hour of need, whether it be a term paper or access to porn.
Or not... they keep us poor tech support types in a job... |
