| Regarding my (and other's) complaining about users |
by rogue1971 |
2005-02-14 18:28:42 |
First if you are going to complain about us venting, please indicate if you are yourself tech support, because if you are not then there is NO WAY you can understand what we go through each day.
I think it is reasonable of us to expect customers to have BASIC computer skills before venturing on the internet. As an ISP tech support it is not my job to teach someone how to use a mouse.
If a user does silly thinks like connect the DSL modem the wrong way or dosen't know he/she has to instal our software, I won't complain about that ( although the instructions are VERY clear )
but please understand my frustration when I have to tell a user:
" move the mouse around and look on your screen, the little pointer is moving around, move it so that it is on top of the icon called "connection" right on top of the picture, ok now click twice as fast as you can" ( because if I don't say click twice fast they will click ................ click )
And I SWEAR it HAS happened to me MANY times.
now PLEASE tell me I'm allowed to complain about that? I mean nobody had to teach ME how to use a mouse and I was like 18 when I first used one, it's not like i've been around one my whole life.
ahhhhhh I feel better now
thanks
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[ Reply ] |
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Complain away | by DesertRat66 | 2005-02-14 18:36:30 |
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You are allowed to complain about this | by Glytch78 | 2005-02-14 18:36:47 |
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*evil grin* (n/t) | by rogue1971 | 2005-02-14 18:54:22 |
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I know that smile | by Glytch78 | 2005-02-14 19:05:43 |
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me! (n/t) | by joecrouse | 2005-02-14 19:52:56 |
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Heh... | by MrTrick | 2005-02-14 18:38:02 |
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<Scotty>Computer. Computer. | by fudje | 2005-02-14 18:40:08 |
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"My mind is going... I can feel it." | by theanomaly | 2005-02-14 18:44:42 |
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Daisy, Daisy . . . (n/t) | by hadji | 2005-02-14 18:52:26 |
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That's like my fave star trek scene EVER | by rogue1971 | 2005-02-14 18:56:00 |
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"I know this ship like the back of my hand!" | by Rattler | 2005-02-14 18:58:24 |
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Say it brudda! | by jiteo | 2005-02-14 18:42:01 |
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Maybe she was used to older macs | by niwikki | 2005-02-14 18:49:39 |
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Maybe she was flirting, and she just needed a way | by hadji | 2005-02-14 19:05:32 |
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Cool. Hadji, sci-fi author. (n/t) | by jiteo | 2005-02-14 19:07:55 |
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I do tech support. | by abaron | 2005-02-14 18:46:33 |
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2 years on helpdesk | by theanomaly | 2005-02-14 18:49:36 |
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Did it for years. | by nin_man | 2005-02-14 19:03:36 |
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however | by PsychoI3oy | 2005-02-14 19:22:38 |
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cars aren't that user-friendly, either | by shminux | 2005-02-14 19:30:20 |
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That's exactly what my point is | by PsychoI3oy | 2005-02-14 19:46:50 |
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What're we going to do when they starting making | by ChuckAB | 2005-02-14 19:47:39 |
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laugh maniacally, i say. | by cybergeek | 2005-02-14 22:58:11 |
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Keeping with the car analogy ... | by rogue1971 | 2005-02-14 19:26:30 |
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I've done this on occasion Most of my patience | by shminux | 2005-02-14 20:04:25 |
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Good example, actually... | by Tars_Tarkas | 2005-02-14 20:51:24 |
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Whiskey tango foxtrot! | by Glytch78 | 2005-02-14 19:29:00 |
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I usually ask them what color the "Start" button | by ChuckAB | 2005-02-14 19:45:51 |
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can I steal that windows key and pause break? (n/t | by joecrouse | 2005-02-14 19:59:16 |
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Sure! Here's some more Windows Key magic: | by ChuckAB | 2005-02-14 20:14:30 |
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I don't have a Windows key, what does that do? (n/ (n/t) | by nedludd | 2005-02-14 21:17:08 |
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If I were a mechanic... | by MrTrick | 2005-02-14 19:33:19 |
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Yup. Sounds about right. | by PsychoI3oy | 2005-02-14 19:51:02 |
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LOL. Well said. If they decide to fix it | by shminux | 2005-02-14 19:54:22 |
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On the contrary. | by royr | 2005-02-14 21:50:44 |
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Only thing I would say is | by hadji | 2005-02-14 19:03:40 |
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that's not what I meant | by rogue1971 | 2005-02-14 19:09:58 |
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Sure they do. | by hadji | 2005-02-14 19:26:56 |
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the earth IS flat you insensitive clod! ;-) (n/t) | by gabboqbriggs | 2005-02-14 20:16:23 |
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And supporting by the backs of four elephants | by hadji | 2005-02-14 20:21:38 |
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good job that man! you gain 50pts! =-) (n/t) | by gabboqbriggs | 2005-02-14 20:25:39 |
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w00t! 50 points! :-D | by hadji | 2005-02-14 20:48:56 |
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I find mouse a rather counter intuitive device | by shminux | 2005-02-14 19:25:39 |
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Mouse is fairly intuitive for me... | by MrTrick | 2005-02-14 19:42:15 |
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so can you sign your name with it? (n/t) | by shminux | 2005-02-14 19:58:23 |
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Yep. Touch screans have handwriteing software. (n/ (n/t) | by joecrouse | 2005-02-14 20:02:05 |
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no, I mean with a regular mouse? (n/t) | by shminux | 2005-02-14 20:11:10 |
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They are not meant for that use. | by ManiacJoe | 2005-02-14 20:13:15 |
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exactly, you lose part of the fine motor | by shminux | 2005-02-14 20:17:25 |
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Wrong tool for the job. | by kahuana | 2005-02-14 20:29:49 |
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What's so intuitive about signing your name? | by kahuana | 2005-02-14 20:22:44 |
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But can you sign your name with a nipple? (n/t) | by jiteo | 2005-02-14 20:18:21 |
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Saaaay..... (n/t) | by theanomaly | 2005-02-14 21:52:17 |
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fun tech story | by gabboqbriggs | 2005-02-14 20:10:23 |
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As a wise flat mate of mine said.... | by thephilosifer | 2005-02-14 21:33:03 |
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Wow! Can I use that? (n/t) | by royr | 2005-02-14 21:54:59 |
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double click | by dennismv | 2005-02-14 22:46:53 |
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I saw my friend once | by dennismv | 2005-02-14 22:47:53 |
