And not even ignorance. Someone sold someone (and possibly not even the primary user) the idea of a wireless office. They really thought they were going to get flying cars (so to speak). Then, when reality hit, someone else (el primary users) said, "well heck durn, if I have to still be plugged in for power let's not mess with this wireless nonsense and its attendent hassles. Or something along those lines.
As for users who are very stubborn, blah, blah, how much of it is due to support people not being trained on how to support? Not the tech, mind you. But given the social skills and interactive training to perform a 'helping' function, which is what helldesk is. Just as an example, I have a masters in library and information science. A not inconsiderable portion of that training was spent on teaching us to (quickly) get people to tell us what they really want/need and then to give it to them without making them feel like idiots. Well, and all of the middle part (knowing where every speck of information in the universe is), too. :)
On the third hand, it's also important to blow off steam about the neanderthals that one encounters. |
