"I don't understand it, when I connect my server to the ethernet switch with a bad ethernet cable I can't ping. This doesn't make any sense." Yes, he did say that the cable was BAD.
"I know that this is unsupported, but can you (support) tell me how to get around it?"
"I'm aware of the fact that this is a known defect. I don't want to install the fix for it, I just want you to fix the problem."
"Why can't I download the basecode from your fix website?"
"There's no backup. We don't need to backup our data because we've got it on a RAID volume." It wasn't a disk that failed, someone redirected the output from a command to the main database file, giving them redundant copies of a corrupted database.
So many stupid people, so little time.....
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