| Entertainment in Vancouver, BC.
Last Wednesday, I had posted about the Software Developer position.
I've just been advised of another one for Desktop Support. So here's the scoop...
Desktop Support
Mainframe has an immediate opening for Desktop Support. Got 3-5 computers at home? Why not play with a couple hundred over here?
Interested? Make it happen!
File -> New -> Job. Select "Mainframe" and press "Enter".
This is a full-time permanent position at the Vancouver facility.
Start Date: ASAP
Please send resume by email to: recruiting at mainframe dot ca
**Please note the position for which you are applying in the subject line.**
Or, by post to:
Mainframe Entertainment Inc.
Suite 200-2025 West Broadway
Vancouver BC V6J 1Z6
Attn: Recruiting
Or, by fax to: 604 714 2641
Responsibility:
Provide 1st and 2nd level hardware and software support for desktop computer users.
Duties:
- Present a helpful, resourceful and positive approach to solving computer related issues experienced by desktop computer users
- Install, support, maintain, and troubleshoot desktop operating systems and applications including office productivity software, Internet applications, production software, system utilities, and assorted proprietary scripts and tools
- Provide timely response to requests for technical support by desktop computer users by telephone, email, and in-person interactions
- Log requests and resolutions in soft-copy format, create and publish FAQ list, document procedures and common tasks for desktop computer users
- Create, maintain, and update detailed lists of software installs, licenses, and configuration information per user and per computer
- Where possible, provide assistance in system updates, deployments, and servicing of any systems as requested by the Systems Administrators
- Where possible, provide support for corporate application servers as requested by the Systems Administrators
- Research, investigate, propose and enact any initiatives deemed by the team to improve computer users’ computing experience, efficiency, and comfort
Qualifications:
- Successful completion of a recognized public or private course in Computer Systems, Information Technology, or Technical Support and/or 2+ years working in a technical support capacity in a mid to large company
- Extensive experience supporting Microsoft Windows NT, 2000, XP; extensive experience supporting Macintosh OS 8 and above, and some experience supporting RedHat Linux
- Excellent verbal and written English skills; good people-skills and great attention to detail
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