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Help! I miss the helldesk!	by random_c	2003-04-24 02:38:34
How are you with Palmtops?	by TKirk	2006-11-19 12:55:59
Well quite...	by random_c	2003-04-24 03:37:56
yay, I'm not the only one...	by McNutcase	2003-04-24 03:39:40
I'm not that good,	by splat_ed	2003-04-24 03:42:43
but RTFM usually helps. One incident involved a compaq ipaq + GPS. Our manager couldn't help the customer but in the 20 min he spent, I found the correct page in the manual and then promptly spent 30min outside in the sunshine giving a full demonstration and just playing around with a new toy ;) It did give a reputation of fixing the real problem items which did give me more work but it was worth it
[ Reply ]
well, I'm pretty rubbish as a helldesker really...	by McNutcase	2003-04-24 03:45:56
Most of helpdesking...	by random_c	2003-04-24 03:51:37
I might try for that official helldesk position...	by McNutcase	2003-04-24 03:56:04
Of course, by 'people skills'...	by random_c	2003-04-24 04:00:31
I ought to get into it as a summer job then	by Tomo	2003-04-24 04:04:48
point...	by McNutcase	2003-04-24 04:10:46
I tend to get the first reaction every time.	by Tomo	2003-04-24 04:18:16

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