... although I'm not sure if it was one of mine or one of the other tech's calls. We sat in the same room and swapped stories all the time.

It was along the lines of: "Mac support? Something has happened to my computer, it has fish swimming around in it."

[Yes madam. That would be the screensaver. Just move your mouse.]

Another one of my favorites is the one who simply couldn't find the right way to communicate with me: "Well, how do I paste the form on the database?". It's hard on the phone, since you can't even wave your hands about. After half an hour we came to an agreement that the question was "How do I save the data I entered."