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Well, this week is turning out perfectly ducky!	by adiplomat	2002-10-03 06:37:12
Not having it on your record and it....	by nelzie	2002-10-03 07:44:59
Managers make mistakes, too	by tigermouse	2002-10-03 08:21:29
He said that the last "logged" complaint...	by nelzie	2002-10-03 08:51:19
adiplomat doesn't have an attitude problem...	by mcnutcase	2002-10-03 09:03:35
Attitude, aptitude.	by LurkerMo	2002-10-03 11:33:37
It sounds like adiplomat would be better off at a different job. I have worked in support for a long time - second level - before there was a help desk, which means that I was the help desk. You need lots of understanding and forgiveness. You have to understand that many people who call you don't want to deal with technology - they have to. Also, you need to be able to forgive people who try to take things out on others that they happen to deal with. Be sympathetic - it must be hard to be as friendless as they must be.
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