who needed some connection help.
I find that people who use IE to open their connections usually don't understand how to set connection preferences in Internet Options, so I try to simplify things by cleaning out unused duns before checking properties.
After we finally achieved opening DUN on her Win 98 machine, I asked how many icons. (This was about 10 minutes into the call, already.)
Lady: Four.
Me: What are they?
Lady: Make New Connection, (Our ISP), and something, and something.
Me: Do you have any current accounts besides us? Do you need these connections?
Lady: No.
Me: Ok. Leave Make New Connection. Leave (Our ISP). Right click on each of the other two icons and delete them.
Lady: Ok, Delete Make New Connection...
Me: No! No, no no. LEAVE Make New Connection, Leave (Our ISP), right click on the OTHER two connections, and delete them.
Lady: Right. Click on the other connection? How do I delete it?
Me: (Muting phone) (screams) (unmute) Ok,..right click on...
and so on for the next twenty minutes.
I love my job, I love my job, I love my job...
Oh well, I try to think of it as job security. There will always be these people out there, who shouldn't have computers, who will need us. |
