- Call while away from the computer/fax/whatever is not functioning. If you cannot do troubleshooting, don't expect much help from us.
- Never, ever read the manual, help files, or web site.
- Treat the technican rudely. Because nothing makes us want to help you more than being insulted.
- Call while you are pissed off, drunk, on medication, having sex, high, or otherwise incapable of focusing on the issue at hand.
- Blame the manufacturer. Even if your 3-year old spilled grape juice into the fusing assembly, it is still HP's fault if your $400 laserjet printer isn't grape juice-proof.
- Expect your $400 low-end hardware to perform like a $3,000 workhorse, then complain to technical support when it doesn't perform. Because we like hearing about how you mis-use our products.
- Request a supervisor. Why do people think that a supervisor is going to have _more_ technical knowledge than the techs?
- Threaten a lawsuit. Be careful, with many companies this is carte blanche for the technican to hang up.
Nathan |
