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Ways to irritate tech support	by crazysteve	2002-03-28 11:51:32
I can't tell what bugs me, but what I bug with	by Spisefisken	2002-03-28 13:35:24
Now, that bugs ME	by aether	2002-03-28 18:47:05
More access my foot, I'm in support and other then about 5 commands that I almost NEVER USE I don't have any more access than the next guy, I just know how to track down problems, and with 90% of the calls, I've heard it before. When someone calls and does what you're saying right now they're usually shooting themselves in the foot. Cooperation is the key; we have some great customers.... Now, other companies in the area have zombies (Road Runner, for instance) in their support department, so I suppose I can understand that attitude if the tech is trying to walk you through your settings when you're just trying to get them to admit the smtp server is down......heh
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