| When I used to do web support, one common experience was the completely anal caller. They'd get an error message, say a GPF for example, and insist on reading out all of the text to me, including the memory address.
One caller in particular -- and she called me about a dozen or so times in less than a week -- would repeat the error message to me, and after the first few words I'd know what to suggest as a solution. I would begin speaking and she'd continue into the memory address, speaking louder to drown me (and the solution I was offering) out.
I had explained several times that I didn't need the memory address. Of course she ignored me.
Finally, in a fit of pique (which I don't recommend for ANY customer service role) I would hang up each time she started to recite memory addresses. I blamed the connection, of course.
I still feel guilty for that behvaiour because it really is unprofessional. Someone please grant me absolution. |
