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Is this anything like being in Tech suport? | by Lina | 2002-03-28 05:03:07 |
| Tech Support |
by fore_deck |
2002-03-28 05:27:01 |
Yup - Sounds familiar.
Been doing tech support for about 6 years now + the only real difference from what you describe is that you're on the end of a phone so they can't see you twitching + you can't slap them.
OTOH the boss keeps mentioning installing a remote cattle-prod in the office so customers can shock us ;-)
<War Story>
Many, many, years ago, when I was first starting out and laser-printers were very rare, I had call from a customer complaining that they'd tried to print a 6Mb text report, but it hadn't come out.
I dialled in to the system + looked at the print spooler - nothing there. Looking at the printer logs I could see that it had been sent, but apparently not output from the printer.
So we get out the hardware manual + start talking trhrough a printer reset:
Me: Cycle the power
Me: Hold down the DATA and LF buttons for 5 seconds...
Cust: What buttons - I can't see them
Me: Next to each other 1" in from the front RHS of the printer
Cust: Nope, not there
Me: Ok, my records say your printer is an OKI (Dot-matrix) model 192...
Cust: Nope, it's a Laser Printer
Me: Make & Model? (reaching for more manuals)
Cust: Um... Panasonic FX blah-blah
Me: Ok, Sir. That's a FAX machine... I suggest you find your PRINTER and check it out!
<Wait 5 Mins>
Cust: Oh yeah, I found it + the report's all there!
<War Story/>
Just goes to show 2 things:
1/ Those Sophmores will be Sysadmins in a couple of years (and you'll still be supporting them...)
2/ You really can't mke it up...
What we really need is a <Reboot Customer> switch.
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