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*The Sigh* Thread**	by Eco	2002-02-08 08:09:27
Okay, I thought I had already had my worst case for this week but oh how wrong I was... At the end of today this came in. Case history Summarised: ~ About 10 months ago ~ Customer buys printer Printer doesn't work Customer calls support ~ Extended troubleshooting over several months ~ Support confirm that printer does not work with customers computer due to incompatability ~ About a month ago ~ Customer gets money back and gets rid of the printer that never worked ~ Time passes (a few weeks to be precise) ~ Customer buys a new printer (of the same model as before) Printer doesn't work Customer calls support ~ And that's where we are now... ~ What to do???
[ Reply ]
Tell them	by Arcanum	2002-02-08 08:12:38
And tell them	by flamebait	2002-02-08 08:27:48
Funny...	by Naruki	2002-02-08 09:55:27
Should have gotten a refund of the difference... (n/t)	by SteelReign	2002-02-08 10:55:44

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