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Horror Stories	by Dark_Jedi	2001-11-16 07:39:46
My embarassment	by NOLAWitch	2001-11-16 11:28:00
I was teching a guy over the phone and had gone through preliminary troubleshooting to discover he had a bad video card. I told him we'd send him a replacement and he could install it himself. He said he couldn't. I replied cheerily, "All you need is a phillips screwdriver and average manual dexterity." He replied that he was a quadraplegic. I gave him the RMA number and told him to call a friend over when the new card came in. There was one particularly clueless dork who called and said he couldn't get his computer to "turn on". He had just bought and unpacked it so I went through the cable and power cord connections with him. If he wasn't lying to me, there was no reason why it shouldn't boot. I asked him to tell me everything he was doing to turn the system on. He then told me he was putting the keys in the lock and turning it and nothing was happening. I directed him to the green rocker switch with the "I" and "O" on it and told him to flip it toward the "I". I asked if the switch lit up. He said that it did and got real excited because stuff was showing up on his screen. I told him good luck then went on break to laugh my ass off.
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